Privacy Policy

This Privacy Policy outlines how True Fortune collects, uses, manages, and protects the personal information of its users. Our commitment is to safeguard the privacy of our players while providing a secure and enjoyable gaming experience. By using the services offered at the True Fortune online, you agree to the collection and use of information in accordance with this policy. We adhere to applicable data protection laws in the United Kingdom to ensure your data is handled responsibly.

Information We Collect

To provide our services, we need to collect certain types of information from our players. This data is gathered during registration, verification, and general use of our platform.

Personal Identification Information

This includes data you provide when creating and verifying your account, such as your full name, date of birth, email address, postal address, and telephone number. We also require identity documents for Know Your Customer (KYC) checks.

Technical and Device Information

We automatically collect technical data, including your IP address, browser type and version, device information, and operating system. This information helps us optimise our platform and enhance security.

Financial and Transactional Data

We maintain records of your deposits, withdrawals, and wagers. While we process payments through secure third-party providers, we do not store full credit card numbers on our servers.

How We Use Your Information

The information we collect is used for specific, legitimate purposes that are essential for our operations. The primary uses of your data are as follows:

To set up, manage, and operate your player account.
To process your financial transactions securely and efficiently.
To comply with our legal and regulatory responsibilities, including anti-money laundering (AML) and age verification checks.
To communicate with you regarding your account and provide customer support.
To monitor platform usage and gather analytics to improve our services.
To detect and prevent fraudulent or illegal activity.
To provide you with marketing communications, where you have given consent to receive them.

True Fortune does not sell your personal data to third parties. We may, however, share your information with trusted partners and authorities under specific circumstances.

Third-Party Service Providers

We share data with companies that provide essential services on our behalf, such as payment processors, game suppliers, and data analytics firms. These partners are contractually bound to protect your data and use it only for the purposes for which it was shared.

Legal and Regulatory Obligations

We may be required to disclose your information to law enforcement, government officials, or other regulatory bodies to comply with the law or a legal process.

Your Data Rights

Under UK data protection law, you have several rights concerning your personal information. These rights empower you to have control over your data. You have:

The right to access a copy of the personal data we hold about you.
The right to request the correction of any inaccurate or incomplete data.
The right to request the deletion of your personal data, subject to our legal obligations.
The right to object to the processing of your data for certain purposes, like direct marketing.
The right to request a restriction on the processing of your data.

To exercise any of these rights, please contact our support team. Further details on managing your account activity are available on our True Fortune responsible gambling page.

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and deliver relevant content. You can manage or disable cookies through your browser settings, though this may affect the functionality of the website.

Data Security

We employ robust technical and organisational measures to protect your personal information from unauthorised access, loss, or alteration. All sensitive data is transmitted using SSL (Secure Socket Layer) encryption, and our systems are protected by advanced firewalls. We are committed to maintaining a secure environment for all our players.

Changes to This Privacy Policy

True Fortune reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please do not hesitate to contact our customer support team. They are available to provide assistance and address your queries.