Terms and Conditions
Welcome to True Fortune. These Terms and Conditions constitute a legally binding agreement between you, the player, and us. It is imperative that you read and understand these rules fully before using our services. By registering an account and placing bets on the True Fortune casinos, you signify your acceptance of these terms, our privacy policy, and any other rules applicable to our promotions and games. Should you have any questions, please review these guidelines or get in touch via the True Fortune contact us page.
Account Registration and Rules
To be eligible to open an account with True Fortune, you must be at least 18 years of age and of legal age for gambling in your jurisdiction. Each player is permitted to open only one account. All information provided during registration must be accurate and kept up to date. We reserve the right to request identity verification documents (KYC) at any time, and this is mandatory before your first withdrawal can be processed.
Player Obligations
As a player, you are responsible for maintaining the confidentiality of your account login details. Any activity conducted through your account will be considered valid. You agree to use the services provided by True Fortune for personal entertainment purposes only and not for any professional or commercial use. It is your sole responsibility to ensure that your participation in the games is lawful in your jurisdiction.
Deposits and Withdrawals
All financial transactions are conducted through secure systems. The minimum deposit and withdrawal amount is £20. Standard withdrawal limits are set at £3,000 per week and £15,000 per month, though these may be increased for VIP players. Please note that withdrawal requests are processed from Monday to Friday. To prevent financial misconduct, we require that all deposited funds be wagered at least three times before a withdrawal can be made without incurring a processing fee.
Bonus Terms
All promotional offers are subject to specific rules outlined in these general bonus terms and conditions. Unless stated otherwise, bonuses and winnings from free spins are subject to a 40x wagering requirement. While a bonus is active, the maximum bet allowed is £5 per spin or game round. Bonuses are typically valid for 7 days from activation. Game contributions towards wagering requirements vary: slots contribute 100%, while most table games contribute 5%. Live casino games, jackpot slots, and bonus buy titles are excluded from bonus wagering.
Prohibited Activities
To maintain a fair and secure gaming environment for everyone, the following activities are strictly prohibited. Engaging in any of these actions may result in account closure and forfeiture of funds.
- Using automated software or ‘bots’ to play games.
- Exploiting any bug, error, or loophole in our software.
- Engaging in collusion with other players to gain an unfair advantage.
- Creating multiple accounts to claim bonuses or circumvent limits.
- Using fraudulent or stolen payment methods to fund your account.
- Engaging in any activity deemed to be illegal or fraudulent.
Dispute Resolution
Should you have a complaint or dispute, we encourage you to first contact our customer support team. We aim to resolve all issues amicably and efficiently. If you are not satisfied with the resolution provided by our team, you have the right to escalate the matter to our licensing authority, which operates under a Curacao licence.
Liability and Disclaimers
Your use of the True Fortune services is at your own risk. The website and games are provided on an ‘as is’ basis. We shall not be liable for any losses, damages, or costs arising from your use of the platform or your participation in the games. We reserve the right to amend these terms and conditions at any time, and it is your responsibility to review them periodically for any changes.